CleanWhale > FAQ > How can I submit a complaint?

How can I submit a complaint?

You should rate the service in your personal account. We will contact you within a maximum of 1-2 business days, usually on the same business day, and offer a solution.

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Other frequently asked questions

We only indicate the approximate service duration. Cleaning may finish an hour earlier or take more time. The time shown on the website is approximate and the maximum paid time. It helps estimate when the service will be completed.

Real people answer messages. You can write to us via Messenger. We respond from 8 to 16 on weekdays and from 10 to 15 on weekends. We don't have a phone, but we try to respond to messages as quickly as possible through any messenger convenient for you and by email. If you want to leave feedback, the quickest way is to leave a rating in your personal account.

After a user leaves a negative rating in their personal account, a ticket is created and a responsible manager is assigned. We clarify the details of the situation with the executor and immediately offer a solution that is acceptable to all parties.

You need to rate the service in your personal account. We will contact you within a maximum of 1-2 business days, usually on the same business day, and offer a solution.

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