CleanWhale > FAQ > How does billing work?

How does billing work?

We work with the payment service provider, which allows us to accept payments from any international cards, such as VISA and MasterCard of all types.

If you need a refund, it will be paid to the same card that was billed. To get a refund, call us at +380 (93) 0-935-735.

The time within which you will receive the money depends on your bank and the system.

The data are sent through a separate encrypted channel. Your personal information is safe with us and cannot be intercepted. The data are transferred in an encrypted form and are stored only on the specialized server of the system.

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Other frequently asked questions

The order price and estimated service time are shown on the order page. In 99% of cases, the order price does not change. If the service requires significantly more time, the price may change – we will notify you, agree on the changes and explain what specifically needs more time.

The order is paid by card, cash, Apple Pay or Google Pay after the service is completed. If you chose card payment when placing the order, we block the funds, but the charge only occurs after the service is completed (or is immediately cancelled if the order is cancelled). Payment security is guaranteed by the Stripe payment platform.

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