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    About
    CleanWhale > FAQ > Quality guarantee

    Quality guarantee

    After each cleaning, the client can leave a review. If the rating is low, managers will contact the client within 1-2 business days to find a solution. Quality complaints are accepted within 3 days after the service. Monthly about 2000 reviews with an average rating of 4.6.

    Order window cleaning Order apartment cleaning

    Other frequently asked questions

    How it works? Corporate cooperation
    We offer special conditions for corporate clients. Offices, shops, restaurants can order regular cleanings and receive discounts and final accounting documents. A partnership is also possible, where companies receive promo codes for their employees. We also have a franchise for developing the platform in various European countries and the USA.
    How it works? Unusual requests
    If a client has special requests, they are discussed individually. For example, cleaning after a party, help with space organization or specific tasks such as removing difficult stains from furniture. An hourly rate is applied for such services.
    How it works? Contract
    When ordering services, the client automatically agrees to the public offer posted on the website. A separate contract is possible for legal entities.
    How it works? Quality guarantee
    After each cleaning, the client can leave a review and rating. If the rating is low, managers will contact the client within 1-2 business days. Complaints about cleaning quality are accepted within 3 days after the order is completed. About 2000 reviews per month with an average rating of 4.6.
    How it works? Security
    We only work with verified cleaners who go through a multi-level check: interview, trial cleaning, control checks. Client personal data is protected, and all cleaners sign a confidentiality agreement.
    How it works? Who are the platform partners
    The platform works with various payment systems, so clients can pay by bank card or cash. Tips can only be given in cash. All executors are verified.
    How it works? How to contact the cleaner
    On the cleaning day, the client's personal account displays the executor's details: name and phone number. If necessary, you can contact our support service via Telegram, WhatsApp or Facebook Messenger.
    How it works? Service area
    Our services are provided in Berlin and surrounding areas. When placing an order on the website, you can select the exact location, and the system will automatically calculate the price taking into account a possible additional charge for long distances.
    No robots and automatic answers - ask a question and get a quick answer from a human