CleanWhale > FAQ > What is included in cleaning

What is included in cleaning

Standard cleaning includes wet and dry cleaning of all surfaces: floors, furniture, skirting boards and window sills. Sanitary areas are cleaned with special attention: sinks, toilets, showers and baths are thoroughly cleaned and disinfected. In the kitchen area, work surfaces, stove, sink, exterior surfaces of cabinets and appliances are washed. Not included: washing ceilings and chandeliers, moving heavy furniture, cleaning blinds, disinfecting rooms.

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Other frequently asked questions

Each of our cleanings is comprehensive and multi-hour, designed for regular maintenance of cleanliness. It includes standard work such as floor washing, dusting, cleaning in the bathroom and kitchen. If you need additional services, you can select them on the website and/or order additional hours.

Post-renovation cleaning is a separate service since construction dust and debris require more thorough treatment. Dust is removed from all accessible surfaces, windows, door frames, furniture, bathroom and kitchen are cleaned. Stronger cleaning products are used. Removal of construction waste is not included. The price is fixed but can be revised if the scope of work is significantly larger than expected.

Window cleaning is done from both sides, including frames and window sills. In winter, only the inside is cleaned – low temperatures can cause glass cracks. The price of window cleaning in winter is reduced. Blind cleaning is a separate service calculated at an hourly rate.

Clients can choose an executor if they have already worked and received positive reviews. When ordering, a list of available partners is shown. If the desired executor is not in the list, they are already booked – choose a different date or another cleaner. On the cleaning day, the client receives a notification with the executor's name and phone number. The chosen cleaner may decline due to illness or personal circumstances – in that case, a replacement will be offered.

A window includes two panes if they don't reach the floor. A floor-to-ceiling window counts as one. A balcony door with glass panels also counts as one window. With double frames, each window counts as two. In winter, window cleaning is only possible from inside, and the price is reduced. A ladder is not provided.

A regular bedroom, living room or study counts as a separate room. A combined room, for example kitchen and living room, counts as one room with a kitchen area. Hallways and kitchens are included in standard cleaning at no extra charge. If a room was converted after renovation, the client can specify the number of rooms when placing the order.

We use professional cleaning products that effectively remove dirt and are safe for people, children and pets. Each partner has 4-6 different products for different surfaces: glass cleaners, degreasers, antiseptics and limescale removers. If a client has allergies, cleaners can use products provided by the client. All necessary equipment is provided.

We only indicate the approximate service time and the number of executors for your order. This information is immediately displayed on the order page and in the confirmation email. If you think the indicated time is not enough, choose additional hours.

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